Returns & Exchanges

Returns & Exchanges

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A store credit will be issued and is valid for 6 months from issue date.  We do not offer refunds if you change your mind.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

Several types of goods are exempt from being exchanged. Earrings, swimwear, intimates bodysuits and Sale items cannot be exchanged.

To complete your exchange, we require a receipt or proof of purchase.  Include your name (that the package was delivered to) and order # on the outside of the package.

Exchanges

Please return your items within 14 days of receipt to the address below. Include your name (that the package was delivered to) and order # on the outside of the package.

alex&nia Online Returns

Warriewood Square
Shop 061, Jacksons Road
Warriewood 2102 NSW
AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@alexandnia.com.au and send your item to:

alex&nia Online Returns

Warriewood Square
Shop 061, Jacksons Road
Warriewood 2102 NSW
AUSTRALIA

Return/refunds only accepted for damaged goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.