Returns Policy
📦 alex&nia Returns & Exchanges
We hope you love your Alex&Nia purchases — but we understand that sometimes things don’t work out.
Please note: we do not offer refunds for change of mind or incorrect sizing.
We happily offer exchanges or store credit (valid for 3 years) on all full-priced items, subject to the terms below.
✅ Return Eligibility
-
Return requests must be made and received within 30 days of purchase.
-
Items must be:
-
Unworn, unwashed, unaltered
-
In their original packaging
-
Free from makeup stains, perfume, body lotions, tan or other marks
-
Please take care when trying on garments, as we cannot accept returns in unsuitable condition.
🚚 Return Shipping Costs
-
Return shipping is at the customer’s expense for change of mind or wrong size.
-
Shipping charges are non-refundable.
📃 Proof of Purchase
To complete your return, please include:
-
A receipt or proof of purchase
-
Your name (as per delivery) and order number clearly marked on the outside of your package
🛠️ Faulty Items
If you believe your item has a fault:
-
Include your order number and clear photos of the fault
Our team will prioritise your enquiry and work to resolve it promptly.
🎉 Sale Items
Please note: sale items are final sale and cannot be returned or exchanged.
📦 How to Return
Online Returns:
-
Send your return to the address below
-
Email warriewood2@alexandnia.com.au to notify us of your return
-
Or, process your return via the link at the top of this page
Returns Address:
Alex&Nia Online Returns
Warriewood Square
Shop 061, Jacksons Road
Warriewood 2102 NSW
AUSTRALIA
In-Store Returns:
-
Purchases made in-store can be returned within 14 days for a store credit or exchange only.
-
Online orders can also be returned in-store for a store credit or exchange.
Note: Items sent back to us without prior contact may not be processed.
💳 Processing Time
Once we receive your return and confirm it meets our conditions:
-
A store credit (valid for 3 years) will be issued for the item’s value (excluding shipping)
-
Please allow a few business days for processing
🔍 Important Notes
-
We aim to display product colours as accurately as possible, but monitor, browser and lighting variations can result in slight differences.
-
Alex&Nia is not liable for any loss or damage during return transit.
For items over $75, we recommend a trackable shipping service or shipping insurance.
💬 Have Questions?
Email us anytime at warriewood2@alexandnia.com.au — we’re always happy to help.