We hope you love all of your Alex&Nia purchases but we understand that sometimes things just don’t work out. We will happily provide you with an exchange or store credit (valid for 3 years from issue date) on all full priced items, subject to the following conditions:
Returns must be requested and received within 30 days of purchase.
Garment Return Condition
Items must be unused and in the same condition that you received it (unworn, unwashed, unaltered), and in the original packaging.
Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tan etc.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size. Shipping costs are non-refundable.
Proof Of Purchase
To complete your exchange, we require a receipt or proof of purchase. Include your name (that the package was delivered to) and order # on the outside of the package.
Faulty Items Return
If you believe your item has a fault, please contact our Customer Service team at firstname.lastname@example.org with your order number and images of the fault. Our team will work to resolve this with priority.
Sale Items Returns
Sale items are not eligible for returns or exchanges.
Processing time For Returns
Once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges.
Please return your items to the address below and email email@example.com notifying us of the return/exchange OR via the link at the top of this page. Include your name (that the package was delivered to) and order # on the outside of the package.
Store purchases can be returned instore within 14 days for a store credit or exchange only. Any store purchases shipped back to our store (for a return to online store credit only) will need to be returned at the cost of the customer. Shipping costs are non-refundable.
Online Returns Instore
Online orders can be returned at our Warriewood Square store for an instore credit or exchange only.
Please note we use our best endeavours to display colours but the photographic process, browser software and variations in monitor displays can cause colour variations of up to 10%. We cannot be responsible for any discrepancy's between the image and the actual product.
Alex&Nia is not liable for the loss or damage of items in return/exchange transit. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
alex&nia Online Returns
Shop 061, Jacksons Road
Warriewood 2102 NSW