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Returns Policy

📦 alex&nia Returns & Exchanges

We hope you love your Alex&Nia purchases — but we understand that sometimes things don’t work out.

Please note: we do not offer refunds for change of mind or incorrect sizing.
We happily offer exchanges or store credit (valid for 3 years) on all full-priced items, subject to the terms below.

✅ Return Eligibility

  • Return requests must be made and received within 30 days of purchase.

  • Items must be:

    • Unworn, unwashed, unaltered

    • In their original packaging

    • Free from makeup stains, perfume, body lotions, tan or other marks

Please take care when trying on garments, as we cannot accept returns in unsuitable condition.

🚚 Return Shipping Costs

  • Return shipping is at the customer’s expense for change of mind or wrong size.

  • Shipping charges are non-refundable.

📃 Proof of Purchase

To complete your return, please include:

  • A receipt or proof of purchase

  • Your name (as per delivery) and order number clearly marked on the outside of your package

🛠️ Faulty Items

If you believe your item has a fault:

Our team will prioritise your enquiry and work to resolve it promptly.

🎉 Sale Items

Please note: sale items are final sale and cannot be returned or exchanged.

📦 How to Return

Online Returns:

  • Send your return to the address below

  • Email warriewood2@alexandnia.com.au to notify us of your return

  • Or, process your return via the link at the top of this page

Returns Address:
Alex&Nia Online Returns
Warriewood Square
Shop 061, Jacksons Road
Warriewood 2102 NSW
AUSTRALIA

In-Store Returns:

  • Purchases made in-store can be returned within 14 days for a store credit or exchange only.

  • Online orders can also be returned in-store for a store credit or exchange.

Note: Items sent back to us without prior contact may not be processed.

💳 Processing Time

Once we receive your return and confirm it meets our conditions:

  • A store credit (valid for 3 years) will be issued for the item’s value (excluding shipping)

  • Please allow a few business days for processing

🔍 Important Notes

  • We aim to display product colours as accurately as possible, but monitor, browser and lighting variations can result in slight differences.

  • Alex&Nia is not liable for any loss or damage during return transit.
    For items over $75, we recommend a trackable shipping service or shipping insurance.

💬 Have Questions?

Email us anytime at warriewood2@alexandnia.com.au — we’re always happy to help.